1. Introduction

Last Updated: June 23, 2026

8teq Solutions ("8teq", "we", "us" or "our") is committed to protecting the privacy of everyone who visits our website and engages with us. This Privacy Policy explains what personal data we collect, how we use it, the legal basis for doing so, and the rights you have. It is written in line with the Data Protection Act, 2019 of Kenya and its regulations. This policy applies to personal data we collect through our website at [www.8teq.co.ke] and through direct enquiries made to us. It does not cover personal data we process on behalf of clients in the course of delivering security systems (for example, CCTV footage or access-control records), which is governed by the relevant service agreement with that client, who is ordinarily the data controller for such data.

2. Who we are

8teq Solutions is a provider of premium security systems, based in Nairobi, Kenya. For the purposes of the Data Protection Act, 2019, 8teq Solutions is the data controller in respect of the personal data described in this policy.

• Registered name: 8teq Solutions Ltd.
• Email: info@8teq.co.ke

3. The information we collect

Information you give us. When you complete a contact or enquiry form, request a quotation, or otherwise communicate with us, we may collect your name, email address, telephone number, company or organisation name, and any details you choose to include in your message. Information we collect automatically. When you visit our website, we may collect limited technical information such as your device type, browser, IP address, the pages you view, and how you arrived at our site. This may be collected through cookies and similar technologies (see Section 6). We do not knowingly collect personal data from children. We do not collect sensitive personal data through our website, and we ask that you do not submit it through our forms.

4. How we use your information

We use the personal data we collect to:

• respond to your enquiries and provide the information, quotations or site surveys you request;
• prepare and deliver our products and services where you become a client;
• operate, maintain, secure and improve our website;
• send you service-related communications, and — where you have consented — relevant updates about our services;
• comply with our legal and regulatory obligations.

We do not sell your personal data, and we do not use it for automated decision-making that produces legal or similarly significant effects.

5. Our legal basis for processing

We process personal data only where the Data Protection Act, 2019 permits us to. Depending on the circumstances, our legal basis is one or more of the following: your consent; the performance of a contract with you or steps taken at your request before entering a contract; our legitimate interests in operating and growing our business in a way that does not override your rights; and compliance with a legal obligation. Where we rely on consent, you may withdraw it at any time.

6. Cookies and analytics

Our website may use cookies and similar technologies to make the site function, to remember your preferences, and to understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do. Where we use analytics services, they help us understand aggregate visitor behaviour and are configured to limit the personal data processed.

7. How we share your information

We may share personal data with:

• service providers who help us operate our website and business (for example, website hosting, email and IT providers), under appropriate confidentiality and data-protection terms;
• professional advisers such as lawyers and accountants where necessary;
• public authorities or regulators where we are required to do so by law or to protect our rights

We require anyone who processes personal data on our behalf to do so only on our instructions and to keep it secure.

8. Cross-border transfers

Some of our service providers may store or process data on servers located outside Kenya. Where personal data is transferred outside Kenya, we take steps to ensure it is protected in accordance with the Data Protection Act, 2019, including ensuring an appropriate basis for the transfer and adequate safeguards.

9. How long we keep your information

We keep personal data only for as long as necessary for the purposes set out in this policy, including to meet any legal, accounting, tax or reporting requirements. Enquiry data that does not lead to an engagement is retained for a reasonable period and then deleted. Where we no longer need your data, we securely delete or anonymise it.

10. How we protect your information

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. While no system can be guaranteed completely secure, we review our safeguards regularly and limit access to personal data to those who need it.

11. Your rights

Under the Data Protection Act, 2019 you have the right to:

• be informed about how your personal data is used;
• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data in certain circumstances;
• object to, or request restriction of, our processing in certain circumstances;
• request a copy of your data in a portable format where applicable;
• withdraw consent at any time where we rely on it; and
• lodge a complaint with the Office of the Data Protection Commissioner.;

12. How to exercise your rights

To exercise any of these rights, or if you have any questions about this policy, please contact us at info@8teq.co.ke. We will respond within the timeframes set out in the Data Protection Act, 2019. If you are not satisfied with our response, you may contact the Office of the Data Protection Commissioner of Kenya.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date revised accordingly. Significant changes will be brought to your attention where appropriate.